PRIVACY POLICY

Your privacy is important to UpLevel HR Consulting, operating a website at www.uplevelrhconsulting.com. Please read this privacy notice carefully, as it contains important information about who we are, how and why we collect, store, use, and share personal information, your rights in relation to your personal information, and how to contact us. 

By using our website www.uplevelrhconsulting.com, you signify your consent to the terms of our Privacy Policy. If you do not agree with any terms of this Privacy Policy, please do not use this site or submit any personal information to us. 

1. Who We Are 

UpLevel HR Consulting is responsible for collecting, using, and safeguarding certain personal information about you. 

2. Children’s Online Privacy Protection Act 

This website and any services offered herein are not intended for persons under the age of 13. UpLevel HR Consulting does not knowingly collect information from anyone under 13 years of age. UpLevel HR Consulting prohibits children under the age of 13 from using all interactive portions of this website, including leaving comments, filling out forms, or otherwise submitting information. UpLevel HR Consulting will not knowingly collect personally identifiable information from children under 13. If UpLevel HR Consulting learns it has any information or content from anyone under the age of 13, it will delete that information. 

3. The Personal Information We Collect and Use

a. Information Collected by Us 

UpLevel HR Consulting may collect, use, and be responsible for certain personal information that you provide when you voluntarily sign up for e-mails, comment on social media, purchase a service, fill out any type of form, access private client portals (whether hosted on www.uplevelrhconsulting.com or a third-party website), or otherwise contact UpLevel HR Consulting via an online form, phone call, or e-mail. The information collected may include your name, e-mail, mailing address, phone number, and/or billing information. Clients who engage our services may also provide additional personal or business information. You are not required to provide any personally identifiable information to merely access or visit this website. 

UpLevel HR Consulting may collect domain information and “cookies” (small files saved on your hard drive by your web browser) to analyze website and advertisement performance, track user patterns, save information from your previous visits, and customize your experience. 

If your browser sends a "Do Not Track" signal, our website platform does not respond to those signals in any particular way, and it does not alter our website’s data collection and use practices when it sees a Do Not Track signal from your browser. 

We will ask for your consent to allow us to use cookies. UpLevel HR Consulting or its third-party vendors may collect nonpersonal information through the use of these technologies. Nonpersonal information might include the browser you use, the type of computer you use, and technical information about your means of connection to this website such as the operating systems and the Internet service providers utilized and other similar information. UpLevel HR Consulting’s systems may also automatically gather information about the areas you visit on this website and about the links you may select from within this website to other areas of the Internet. 

b. Information Collected from Other Sources 

We also obtain information from other sources, such as our tool for online forms Jotform, our e-signing tool Adobe, scheduling tool Calendly, videoconferencing tool Zoom, payment processor QuickBooks, document storage tool Dropbox, and Microsoft apps (email, OneDrive, calendars). The information collected may include your name, e-mail, address, phone number, and/or billing information. Clients who engage our services may also provide additional personal or business information through these sources. 

c. How We Use Your Personal Information 

UpLevel HR Consulting collects such information to deliver services, complete customer transactions, send information and marketing e-mails, and improve website performance and customer service. 

d. Who We Share Your Personal Information With 

UpLevel HR Consulting respects your privacy and will never sell, trade, or transfer your personally identifiable information to third parties (beyond what is necessary for fulfilling a customer transaction or service or for the basic functionality of an online service) without your consent. 

We do, however, share your name and delivery address details and billing information with our third-party suppliers, credit card processors, and shipping companies. We may also share additional personal or business information of clients who engage our firm to provide services. Our current third-party suppliers include: 

• U.S. Postal Service, FedEx, UPS shipping services 
• Clockify time tracking tool 
• Zoom videoconferencing and webinar tool  
• Microsoft Outlook, Sharepoint, OneDrive, Word, Excel, Powerpoint, calendars 
• Calendly scheduling tool 
• Dropbox document storage 
• Slack communication tool 
• ClickUp task management tool 
• Grasshopper virtual phone system 
• Quickbooks payment processor 
• Trainual process documentation tool 
• Employee Navigator benefits administration software 
• Traiiant learning management software 
• Jotform online form software 

UpLevel HR Consulting may release personal information to enforce its Website Terms and Conditions of Use, other Terms and Conditions, manage its business, protect users or the general public, or to otherwise comply with legal obligations. 

If you give UpLevel HR Consulting your permission, it may also use personal identification information for internal or external marketing and promotional purposes. 

On occasion, UpLevel HR Consulting may collect personal identification information from you in connection with optional special offers or promotions. UpLevel HR Consulting will share such information with necessary third parties to carry out the special offer or promotion. We will ask for your consent to such disclosure and use of such information prior to your participation in the contest, special offer, or promotion.

e. Whether Information Has to Be Provided by You and Why 

The provision of personal data (e.g., name, address, delivery address, billing information, business, and personal information) is required from you to enable us to provide and deliver services to our clients. However, we do not require you to provide any personal data to view this website. We will inform you when we collect it whether you are required to provide the information to us.

f. How Long Your Personal Information Will Be Kept 

We will hold all non-client personal data until you let us know you would like us to delete it or unsubscribe from our marketing contacts, which you are free to do at any time. We reserve the right to maintain certain personal data even if you unsubscribe in an internal “do not contact” list to ensure compliance with laws and regulations. We will hold all client and customer personal data in our files until at least one (1) year after any relevant statute of limitation on professional liability has run. 

g. Reasons We Can Collect and Use Your Personal Information 

UpLevel HR Consulting collects and uses your personal information for the following lawful bases: to deliver services, complete customer transactions, send information and marketing e-mails, and improve website performance and customer service.

4. Your Rights 

If you want to unsubscribe from receiving e-mails from UpLevel HR Consulting, you may do so at any time. Each e-mail from UpLevel HR Consulting includes instructions for unsubscribing from these e-mail communications.

If you are a resident of the European Economic Area (EEA), you have certain data protection rights under the General Data Protection Regulation (GDPR). Our goal is to ensure that you are fully aware of all your rights and how we protect your personal data. 

• Right to Access - You have the right to request copies of your personal data that we hold. We may charge a small fee for this service if the request is excessive or unfounded.  
• Right to Rectification - If you believe any personal information we have is inaccurate, incomplete, or outdated, you have the right to request that we correct or update it. 
• Right to Erasure ("Right to be Forgotten") - You may request that we erase your personal data under certain conditions, such as if the data is no longer necessary for the purposes it was collected for, or if you withdraw your consent. 
• Right to Restrict Processing - You can request that we limit the processing of your personal data in certain circumstances, such as when you contest the accuracy of the data or if the processing is unlawful but you do not wish for the data to be erased. 
• Right to Data Portability - You have the right to request that we transfer the personal data we have collected to another organization, or directly to you, in a structured, commonly used, and machine-readable format, where technically feasible. 
• Right to Object - You have the right to object to our processing of your personal data for direct marketing purposes or for any processing carried out on the basis of legitimate interests. 
• Right to Withdraw Consent - Where our processing is based on your consent, you may withdraw that consent at any time. This will not affect the lawfulness of any processing based on consent before its withdrawal. 
• Right to Lodge a Complaint - If you believe we have not complied with your data protection rights, you have the right to lodge a complaint with a supervisory authority in your country of residence, particularly in the EEA. 

If you would like to exercise any of those rights, please contact us using the contact details below.

5. Security of Your Personal Information 

We have appropriate security measures in place to prevent personal information from being accidentally lost, used or accessed in an unauthorized way. We limit access to your personal information to those who have a genuine business need. Those processing your information will do so only in an authorized manner and are subject to a duty of confidentiality.

While we take appropriate security measures to protect your personal data, we cannot guarantee the security of information during transmission over the internet or via email. Please take steps to ensure the safety of your personal information when transmitting data online.

6. Changes to This Privacy Policy 

This policy is effective as of October1, 2024. We may change, modify or update this Privacy Policy at any time. We will reflect any such modifications to this Privacy Policy on our website. We suggest that you periodically consult this Privacy Policy. Your continued use of our website after any such changes constitutes your acceptance of this Privacy Policy, as revised.

7. How to Contact Us 

If you have any questions about this Privacy Policy, information we hold about you, or you wish to change your personal information in our records, please contact us: 

• E-mail: hello@uplevelhrconsulting.com 
• Visit this page on our website: https://uplevelhrsolutions.com/contact 
• Phone number: 919/659-8220 
• Mail: 801 Glenwood Ave, Suite 200-265, Raleigh, NC 27612 

Effective as of October 1, 2024
Last Updated: October 1, 2024